Knowledge base
Documentation for Backline plugins, services, partner program, and infrastructure. Search the full library or browse by section.
Browse by section
Services
- Care Plans — How care plans work, what’s included at each tier, how white-label client reports flow, how to bring new client sites under care.
- Hosting — Hosting powered by Cloudways. Hosting tiers, multi-site dashboard usage, staging environments, backup management, support escalation.
- SEO Audits — What an audit covers, how to read the audit report, how implementation engagements work.
- Accessibility Remediation — What WCAG 2.2 AA covers, how audits run, demand letter response process, ongoing monitoring.
Partner Program
- Partner onboarding — Step-by-step partner activation, agreement terms, and your first project workflow.
- Billing and pricing — Partner tiers ($1,000, $3,000, and $5,000 per month), retainer structures, project quote process, invoicing.
- White-label standards — What white-label means at Backline operationally. Commit identities, staging URL conventions, communication norms.
Account and Support
- Support hours and SLA — Response time expectations by tier and contract. Backline’s team works CST hours.
- Emergency escalation — How to reach Backline outside business hours for true emergencies.
- Account management — Updating billing, transferring sites between agencies, account closure.
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